Order confirmations are sent via email after orders are placed. If an order confirmation is not immediately viewed, please ensure receipt by checking junk or spam folders.
Order cancellations are not accepted. This is simply because 3:27 Cosmetics dispatches orders as quickly as possible. Upon receiving an order confirmation via email, the product(s) are already being processed, and cannot be changed or cancelled.
Free standard shipping is available for all U.S. orders. All orders are shipped via the United States Postal Service (USPS). 3:27 currently ships to addresses in the United States only (not including U.S. territories).
Please allow 2-4 business days for orders to be processed. Once a 3:27 Cosmetics order has been completed, allow 2-9 business days for standard delivery. Orders submitted on Saturday or Sunday will be processed on the following business day. A tracking number will be sent by email once an order has been shipped. If a tracking number is not immediately viewed, please ensure receipt by checking junk or spam folders.
3:27 Cosmetics is not responsible for reimbursement of stolen or lost packages.
3:27 Cosmetics offers a satisfaction guaranteed policy which means we want you to be completely satisfied with your product. We know what it’s like to order something online and want to return it because it’s not working out. That’s why we will gladly accept returns of UNUSED, full-priced products in original packaging within 30 days of receipt. Unfortunately, if this time has passed, the return will not be accepted.
Sale items are final sale and cannot be returned for a refund.
To complete your return request, please send an email to orders@327cosmetics for instructions on how to return the product. Include the order number.
Please do not return merchandise back to 3:27 Cosmetics without approval from the Customer Care team. Items sent without authorization will be denied.
3:27 Cosmetics is not responsible for any return shipping fees or lost, untraceable shipments. We recommend mailing your return item using a shipping carrier that offers tracking services. Original shipping fees will not be refunded on returned items.
Your refund will be issued to the original form of payment within 5–7 business days of the notification email sent to you, acknowledging your return has been processed.
For products not purchased through www.327cosmetics.com, please contact the original place of purchase for inquires about refund policies.
Please note that we are not able to process exchanges at this time.